Customer experience

Customer experience: experience and sticking

When you visit a website, a message will often immediately pop up with an offer that you are not looking for at all. You get rid of it. The menu is becoming more of a maze than a signpost… Ah, finally, you find the product - just order it! Wait, there’s nothing about the delivery costs. So you ask a question online via the chat function. But the answer you eventually get after a few minutes is not only impersonal, it doesn’t help. Then you call customer service. You’re passed on to different departments a few times and, after what feels like an eternity, the connection is suddenly disconnected… Forget it, you can always order it somewhere else.

We don’t want to see such experiences. The customer is king, so we aim to ensure that they really enjoy themselves with you. Why? Because a good customer experience brings in more money. It's that simple. That's why you always want to offer the best possible customer experience, anywhere. To really add value to your customer. And thus rise above the rest.

Your customer journey and experience? 5 stars

The chances are that your product or service is not the only one on the market. There will undoubtedly be a comparable alternative, ones which may be cheaper or more expensive. That’s why your distinctiveness has to come from somewhere else. One way is to design your customer experience both differently and better than your competitor.

Together with you, we will take a look through the eyes of your customers. What is the best customer experience for them? How can we create contact moments that your customer remembers and passes on? We will discover everything about your customer’s journey and process it in a customer experience matrix. That may sound like science fiction, but we make it a reality.

The customer experience makes the difference - just like us

We map out what your customer does and what they want from you. Because nothing is more ridiculous than standing in front of the door of someone who is not at home with a bunch of flowers. You want to make a difference when it actually matters. So together with you, we look at what your customer finds important, which channels we can use, and which touchpoints we can make so exceptional that they become touchdowns.

Specifically:

✓    We map out all the phases in your customer’s journey.
✓    We ensure impactful contact moments with the right person, at the right time, in the right form, and through the right channel.
✓    We listen to your target groups, follow them closely, and also convince them to choose your brand through strong activation campaigns.
✓    We optimize the user experience of your website or app so that you can offer the best customer experience online.
✓    We deliver on what we promise by seamlessly connecting the customer experience to the ever-changing needs of each customer.

Give your customers the ultimate experience

We are ready to leverage our technology, creativity and expertise as regards all things digital and data. We will follow your target groups closely, analyze, test, and measure ... In fact everything so that we can report that your customers are enjoying their experience. All you have to do is just say yes!